Sprint review
Every other week: what was delivered, the demos, the next sprint and the risks.
Check-in: DeliveredDemosNext sprintRisks
Support review
Every week, the support team looks at the week from the customers' side: notable tickets, escalations, product feedback and satisfaction.
- Every week, 45 min
- 3 min to speak, each
Free. Your first meeting starts from this template, and everything stays editable.
Who it’s for
Support, customer success and account management teams, with the product people who listen to them.
Why this format
- The customer's voice reaches the productProduct feedback is written down every week, ready to be shared with the people who decide.
- Escalations don't lingerEach escalation is named, with an owner, until it is solved.
- Good work is seenNotable tickets and thanks recognise the agents who saved a customer's day.
What everyone prepares
Before the meeting, each person fills in their check-in in a few minutes, from a computer or a phone. Here is one, as it looks in Ronde.
Notable tickets
- A customer's data restored after a wrong deletion
- Response time down to two hours
Escalations
- Acme: export bug blocking their month-end closing
Product feedback
- Five requests this week for a calendar export
- The new billing page confuses users
Satisfaction
- CSAT: 94%
- Two negative reviews about waiting times
How a session runs
- IntroEveryone joins, in the room or on the call: the screen shows who is here and what is on the agenda.
- Round table3 min eachEach person in turn shares their check-in, with a timer; the others raise a hand, react or say thanks.
- Open topicsThe subjects raised along the way, with the decisions taken and the follow-up actions.
- Wrap-upThe minutes are ready: decisions, actions and their owners, everyone’s check-in.
Ready with this template
Each meeting turns modules on or off as it likes; these come switched on.
- Meeting usefulnessAt the wrap-up, everyone rates how useful the meeting was, from 1 to 5, anonymously; the average is tracked in the stats.
- Reactions and signalsEmoji reactions and signals (too long, louder…) flying across every screen.
- Raised hands and questionsRaise a hand or ask a question during a turn: a questions step follows that turn.
- KudosThank a teammate during the meeting; kudos show on every screen and in the minutes.
- TimeboxA topic of its own on the agenda, with its own duration and its notes in the minutes.
- Decision logEvery “Decision:” line of the notes, from every session, in one searchable list open to the whole team.
Tips to run it well
- Invite someone from the product team as an observer: feedback goes straight to the right person.
- Group product feedback by theme over the month: patterns show more clearly than single tickets.
Similar templates
Team and projects
A short turn each for personal news, then one turn per shared project where its people speak together.
Check-in: Done this weekPlanned for next weekBlockers to flag
Editorial meeting
For a newsroom, a content or comms team: what came out, what is in progress, ideas and where help is needed.
Check-in: PublishedIn progressIdeasHelp needed
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